Frequently Asked Questions
1. Where are your products shipped from?
All orders are processed and shipped from our warehouse in Istanbul, Turkey.
2. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping fees and estimated delivery times vary depending on the destination.
3. How long does shipping take?
- Domestic (Turkey): 1-3 business days
- Europe: 4-7 business days
- US & Canada: 7-12 business days
4. Are your products suitable for sensitive skin?
Yes, our formulas are designed with sensitive skin in mind. We avoid harsh chemicals and always recommend a patch test before full use.
5. Are your products cruelty-free?
Absolutely. Miorie is 100% cruelty-free. We do not test on animals, and our manufacturers comply with international cruelty-free standards.
6. Can I return or exchange a product?
Yes. You can return unused and unopened products within 14 days of delivery. Please visit our Return & Refund Policy for full details.
7. Are Miorie products vegan?
Most of our products are vegan. Ingredients are clearly listed on each product page. If you have specific concerns, feel free to contact us.
8. Do you offer wholesale or partnerships?
Yes! If you're interested in retailing Miorie or collaborating with us, please reach out to: partnerships@miorie.com
9. How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number and a link to track the shipment.
10. Can I modify or cancel my order after placing it?
If your order has not yet been shipped, we may be able to assist. Please contact us as soon as possible at support@miorie.com.